We understand there can be unforeseen circumstances, but we do request 24 hours notice for cancellations. Cancellations received more than 24 hours in advance are cancelled without charge.
Less than 24 hours notice: 50% of booked service will be charged.
Failure to show: 100% of booked service charged.
Group Booking Policy
For all bookings of two or more guests, we require either a 50% deposit made via credit card or a gift voucher number. Deposits are required at least 7 days prior to the booking date.
For doubles or triples bookings, we request 48 hours notice for all cancellations. Less than 48 hours notice: 50% deposit or 50% of gift voucher value will be charged.
For group bookings of four or more, we request 7 days notice for cancellations. Less than 7 days notice: 50% deposit or 50% of gift voucher value will be charged.
Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of harbourdayspa.com.au.
Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.
RETURNS, REFUNDS AND EXCHANGE POLICY
Thank you for your purchase. Harbour Day Spa handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. We only sell quality products here at Harbour Day Spa but if you are not completely satisfied with your purchase you may return it to us for store credit or an exchange.
All returns must be submitted within 7 days of purchase. All returned items must be in new and unused condition, with all original tags and labels attached. If you are returning an item because you think it is faulty or it is not as described, these situations will be dealt with on a case to case basis. Please include proof of purchase when returning your item/s.
Please note, you will be responsible for all return shipping charges if this applies. We strongly recommend that you use a trackable method to mail your returns.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow 7 days from the receipt of your item to process your return or exchange. We will notify you via phone or email when your return has been processed.
Please note: Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy please contact us at:
(07) 3821 2955