We understand there can be unforeseen circumstances, but we do request 24 hours notice for cancellations. Cancellations received more than 24 hours in advance are cancelled without charge.
Less than 24 hours notice: 50% of booked service will be charged.
Failure to show: 100% of booked service charged.
Group Booking Policy
For all bookings of two or more guests, we require either a 50% deposit made via credit card or a gift voucher number. Deposits are required at least 7 days prior to the booking date.
For doubles or triples bookings, we request 48 hours notice for all cancellations. Less than 48 hours notice: 50% deposit or 50% of gift voucher value will be charged.
For group bookings of four or more, we request 7 days notice for cancellations. Less than 7 days notice: 50% deposit or 50% of gift voucher value will be charged.
Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of harbourdayspa.com.au.
Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.
Returns and Refunds
harbourdayspa.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to return your order, please notify us within 7 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of harbourdayspa.com.au.
RETURN AND EXCHANGE POLICY
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If you have any questions about our terms dont hestitate to ask.